Soft Skills for Hospitality, 1/e

By Amitabh Devendra

SKU: 9780199458844

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Table of Content :

Chapter 1: Overview of Soft Skills for Hospitality
Chapter 2: Self-management Skills
Chapter 3: Communication Skills
Chapter 4: Problem-solving and Critical Thinking
Chapter 5: Negotiating Skills and Confl ict Resolution
Chapter 6: Leadership Skills
Chapter 7: Teamwork and Team Building
Chapter 8: Sales and Marketing Skills



Soft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals. Key Features : Provides easy and engaging presentation interspersed with numerous examples, tips, and strategies Includes case studies on soft-skills related challenges through diverse situations such as negotiating in global environment, avoiding miscommunication at work, marketing local products amidst linguistic diversity, leading mergers, and acquisitions Presents practitioner Insights by industry leaders from renowned institutions such as The Leela, Michigan State University, Lemon Tree Hotels, among others Online Resources The following resources are available to support the faculty using this text: Instructor's Manual PowerPoint Slides

Additional Info

Additional Info

Author Amitabh Devendra
ISBN 9780199458844
Publisher OUP
Year of Publication 2015


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